Conduct an information needs assessment, and design and evaluate customized information services and products based on those needs
Value self and others, i.e., possess confidence in one’s decisions and value diversity in its many forms
Exhibit professional behavior, knowledge, and attitudes, based on client-centered philosophy and ethical guidelines
Advocate for others by displaying a commitment to quality and equity
This paper examines the information needs of an undergraduate student in regard to the completion of a history assignment. The needs were diagnosed using Grover and Carabell’s framework: establish a comfortable relationship with the client, determine the context for the information needed, determine the information preferences of the client, ascertain the client’s limitations, and evaluate the appropriateness of the information located. Through face-to-face and email interviewing, the needs were assessed and then appropriate tools and sources were determined using catalog and database searches, author awareness of pertinent material, etcetera. This assignment really provided me with the first opportunity to act as a librarian in a formal setting. It was great to be able to use the interview and theoretical framework as tools to perform the diagnosis in an efficient and fun way.
For this paper, I created and conducted a user survey for the Americus, KS public library and then compiled and analyzed the results alongside local demographic data. I was able to identify an issue, involving catalog usage, which could potentially be addressed with a resultant increase in library circulation. This paper forced me to think analytically in determining appropriate survey questions and then interpreting the meaning and potential use of the results. I was able to recognize the unique qualities of a community and tailor my approach to the perceived needs of the community.